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Complaints

We are committed to providing an excellent customer experience for all our Customers. If we do not meet your expectations in any way, we want to have the opportunity to put things right.

In the first instance, your initial communication will be with our Customer Services Team who can be contacted by Email at [email protected]

Our Customer Services Team will listen to your needs and will do their best to solve your issue promptly and fairly. We value the opportunity to review the way we do business and appreciate our customers feedback to improve our service.

If, having received a response from our Customer Services Team, you are unhappy with the outcome, please contact the Complaints Team of Excelon Exchange via email at [email protected]